a warm experience with caring staff in a clean queen room

I was thoroughly impressed with the warm service. The staff's attentiveness made our stay feel personalized. The location was fantastic, just a short walk from CBD attractions, and my queen room was clean and tidy.

Great location, but noisy nights

The West Plaza Hotel boasts a superb location right in the heart of the city, making it incredibly easy to explore nearby attractions like Cuba Street and Te Papa. The spacious rooms are generally well-appointed and the staff went above and beyond during check-in, ensuring I had everything I needed for a comfortable stay.

Unfortunately, my nights were disrupted by the noise from a neighboring establishment that started playing loud music as early as 4:30 am. While the hotel itself was quiet, this external noise rendered sleep quite difficult on multiple occasions, which was disappointing. Additionally, the paintwork in my room appeared quite dated and could do with some refreshing.

100% recommend for a momentary pause

Convenient location, comfortable room. the hotel's location is amazing as it is just a short walk from numerous restaurants and the waterfront, and the room was equipped with essential amenities like a flat-screen TV and coffee-making facilities.

No complaints whatsoever.

fantastic central spot for exploring wellington's gems

I loved how easy it was to stroll around the city since the hotel was right in the heart of everything, and we were just a few steps away from the vibrant waterfront and the amazing Te Papa museum, which made our weekend full of fun discoveries.

* Clean, comfortable rooms
* Central location
* Friendly restaurant staff

* No power outlet by mirror
* Low shower height

Clean, tidy queen room

Incredibly convenient, ideal if you're a training attendee needing quick restaurant access and quiet accommodations.

The central location provided easy access to attractions like the Te Papa museum and numerous dining options. The staff were friendly and attentive, especially when addressing our parking concerns. However, the room showed signs of needing refurbishment, with dull paint and some grouting issues in the bathroom. A neighboring business played loud music early in the morning, disrupting sleep despite the hotel itself being quiet.

Great central location makes it easy to explore Wellington's attractions like Te Papa and Cuba Street. The spacious rooms offer a comfy bed, and the kitchen staff certainly went above and beyond, even charging my phone when I arrived early and couldn't check in yet. Breakfast was delicious with a good selection, perfect for kicking off the day right!

Uncomfortable mattress.

I thoroughly enjoyed my time at West Plaza Hotel. The cleanliness of the room stood out, along with the helpfulness of the reception staff who provided an early check-in. The location was fantastic, with easy access to the waterfront and nearby eateries.

Bathroom needs refurbishment.

the room had no double glazing, which let in some noise! but the location was great, super close to everything we wanted. the restaurant staff really stood out, making us feel welcome and special. they even served us coffee and charged my phone when we arrived early.

staying at west plaza was great. the location was perfect, just a short walk to nearby arts venues and the waterfront. i loved the comfortable queen room that made for an excellent night’s sleep. the car parking was super helpful, especially since we were catching the ferry the next day.

We really appreciated the hotel’s central location, which made it easy for us to explore Wellington with our two little kids. The staff were incredibly friendly and went out of their way to help us with anything we needed, creating a welcoming atmosphere.

My kids wished for more family-friendly meal options.